CATI
- • Careful pre-selection during job interviews
- • Exclusive deployment of native speakers
- • Intensive training sessions
- • Carefully conducted project briefings
- • Live monitoring of a minimum of 10% of each interviewer’s completes for CATI jobs
- • Control of logic and formal aspects of 100% of completes per project
F2F
- • Intensive training sessions
- • Carefully conducted project briefings
- • Control of logic and formal aspects of 100% of completes per project
- Base Control (written format):
- • Interviewers to be checked are selected by computer
- • 25% of the interviewers having worked on a particular survey have up to 100% of their interviews validated (full validation)
- Follow Up Validation (telephonically):
- • If less than 40% return in the context of the Base Control above
- • Up to 100 % in the context of suspicious circumstances
- Request - Validation (telephonically):
- • Up to 100% if requested so by the Quality Control Department
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In – Field Validation for POS Surveys: - • In person on location control of 100% of each new interviewer’s completes
